AI conversational Agents
AI Conversation Agents: AI-driven chatbots/virtual assistants mimic human conversations using NLP and ML. They operate across text, voice, and visual interfaces, integrating with websites, apps, and more.
Solutions
- Rule-Based Chatbots: Follow predefined rules for user responses.
- ML-Based Chatbots: Learn and improve through user interactions.
- Voice Assistants: Use speech recognition for voice interaction.
- Virtual Assistants: Simulate human-like conversations.
- Omni-Channel Chatbots: Ensure consistent experiences across channels.
- Cognitive Search: Deliver accurate search results with NLP and ML.
- Intelligent Personal Assistants: Offer personalized help and recommendations.
Examples
- Rule-Based Chatbots: Customer support and FAQs.
- ML-Based Chatbots: Personalized banking and financial advice.
- Voice Assistants: In-car entertainment and navigation.
- Personal Assistants: Tailored shopping recommendations.
- Cognitive Search: Enterprise knowledge management.
- Intelligent Personal Assistants: Personal finance guidance.
- Enterprise Platform: Consistent support across diverse channels, both customer-facing and internal (HR, Finance).
